Solomon Airlines apologises for domestic schedule disruptions

Solomon Airlines say it deeply regrets the inconvenience caused by the recent disruptions to its domestic schedule.

“This has been due to an unexpected technical issue with our Dash-8 aircraft (H4-SOL), our largest domestic aircraft. We understand how frustrating this can be and sincerely apologises for any inconvenience it has caused,” Solomon Airlines says in a statement today.

The statement says: “Our team is working tirelessly to complete the necessary repairs and ensure the aircraft meets the highest safety standards before it returns to service. We are committed to keeping you informed and will provide updates as soon as we have a clearer timeline,” the airline, says.

In the meantime, its three Twin Otters are stepping in to support the domestic operations.

“We appreciate your patience and understanding as we navigate this challenging situation.

We assure you that safety remains our top priority. With one aircraft temporarily removed from our domestic fleet, this causes a flow-on effect in our operations. We ask your patience, support and understanding and confirm that our team is working tirelessly to remedy the unexpected technical issues to the highest industry standards. Safety is first and foremost, and we ask your patience as we for the speedy resumption of our Dash-8 aircraft service.

We are exploring options to provide additional support to our current single Dash-8 aircraft as part of our 2024 – 2028 Strategic Plan. Additionally, we are implementing automated email and SMS communications to provide quick notifications in case of schedule disruptions. We encourage you to provide your mobile numbers and email addresses when booking to ensure we can contact you easily,” the statement, said.

Thank you for your patience and understanding during this process. We remain committed to providing efficient, effective, reliable, and safe service to all our travelling passengers.

Passengers with existing Solomon Airlines bookings can visit the Manage my Booking section on Solomon Airlines’ website to check any upcoming bookings- https://www.flysolomons.com/bookings/manage-my-booking

For further assistance, contact Solomon Airlines’ Reservations on 177 within Solomon Islands or via email [email protected] or visit www.flysolomons.com