Australia injects $8.9m to upgrade SIG ICT Services

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The Solomon Island Government’s (SIG) information communication technology (ICT) services will be more secure and efficient for users thanks to installation of a full IT Service Management System and upgrades to the Service Monitoring Centre, both funded by the Australian Government.

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The two projects are part of a package of eight ICT projects supported by Australia totaling approximately SBD $8.9 million.

The replacement of the current (Spiceworks) help-desk system with a full IT Service Management system will improve the management of incidents and enable ICT Services to respond more efficiently to queries and issues from users.  The flow-on effect will be more efficient service delivery for users.

The license upgrades in the Service Monitoring Centre now allow ICT Services to use particular software to produce data important for ICT security.  It will enable ICT Services to determine threat levels and take early action to avoid compromises to ICT security.

At the launch on 26 July, Australian High Commissioner, Dr Lachlan Strahan acknowledged the important role ICT plays in service delivery for governments.

“ICT is such a critical part of our world these days and an essential tool for the effective functioning of the public service. There are changes and evolutions all the time, it’s hard to keep up, but it’s becoming increasingly vital for the effective functioning of government,” Dr Strahan said.

Dr Strahan also paid tribute to SIG’s leadership in modernizing government. “Australia recognises the leadership and commitment of the Solomon Islands Government to modernise major government ICT systems, software, and applications so that the government can improve its delivery of services for the people of the Solomon Islands,” Dr Strahan said.   

Since 2017, Australian support has included the construction of a dedicated ICT Services Building, the establishment of the SIG Data Centre, the development of the SIG 5-year ICT Strategic Plan, the setup of the ICT Training Lab, the SIG Portal and Mobile APP, the SIG Security Operations Centre, and the ICT Learning Lab. 

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