Solomon Water has recently dismissed several staff following reports from the public that some field staff are demanding or being paid money when doing installations for CashWater connections or other work.
“We call on our customers to work with us to stop giving cash to our staff in the field or offices for any service.
“Any payments for Solomon Water services must only be done through our cashier outlets at BJS Customer Care Centre, Point Cruz or at Hyundai Mall cashier with receipts issued,” Solomon Water’s latest newsletter, the Water Stori reports.
It states: “If any of our staff request cash payments for our services, please do the right thing by reporting this to our Human Resource Manager. All reports will be treated as confidential and should include details such as time and date, location, description or name of staff concerned, vehicle registration and other necessary information to enable us to investigate fully.
“We will continue to actively manage bad behaviors and work place practices, and we request the support of you, our valued customers, in this ongoing reform. Solomon Water is working with you to improve services and improve value,” the newsletter reports.